Returns & Exchanges

Return and Exchange Policy
Aavrati Enterprises - Exchange, Return, and Refund Policy

Thank you for choosing Aavrati Enterprises  Your satisfaction is our priority. Please take a moment to review our Exchange, Return, and Refund policies below.

1. Exchange Policy
Non-Offer Products:

Eligibility for Exchange:
You can request an exchange within 24 hours of receiving your order. To start the process, please email us at info@aavrati.com or WhatsApp us at +91-8130352206 with your order number.

Exchange Process:
To proceed with the exchange the product (earrings or necklace) to the following address within 2 days. Ensure the product is securely packed with bubble wrap and includes the original invoice. shipping to be borne by client from both side.

Aavrati Enterprises
WZ-155 Gali No 2 Sri Nagar, Shakur Basti Delhi - 110034, phone no - 8287130040

Shipping Costs:
The customer bears the shipping costs for returning the product for an exchange.

Exchange Outcome:
Once we receive and inspect the returned product, we will provide a coupon code equivalent to the item's value. The coupon code will be sent within 5 business days and can be used for future purchases at your convenience.

Offer Products:
Exchanges are not applicable to promotional offers, including:
3 Earrings for ₹1000
3 Necklaces for ₹1500
Sale items priced at ₹250 or ₹450
Any other discounted products
However, we will replace damaged or missing items with the same design.

2. Return Policy

Non-Offer Products:
Damaged Products:
If you receive a damaged product, please contact us within 24 hours of delivery at info@aavrati.com or WhatsApp us at +91-8287130040.

Return Process for Damaged Products:
We will schedule a pickup for the damaged item. Once we receive the returned product, a replacement will be dispatched promptly.

Non-Damaged Returns:
If you wish to return a non-damaged product, you must send the item (earrings, necklace, sunglasses, or footwear) to the following address within 2 working days. The product must be in its original condition with intact packaging. Refunds will be issued as store credit or a discount code.
WZ-155 Gali No 2 Sri Nagar, Shakur Basti Delhi - 110034, phone no - +91-8130352206

3. Refund Policy
We do not offer cash refunds. Instead, a coupon code or gift card equivalent to the value of the returned item will be issued, which can be used for future purchases at your convenience.


4. Order Cancellation Policy

Customers can cancel their orders before the product has been shipped or is out for delivery. Once the order has been dispatched, cancellations will not be accepted.

If the order is canceled successfully, a refund will be processed after deducting shipping fees. Any tax-related charges incurred due to the cancellation will be the customer's responsibility.

5. Important Notes
No Returns/Exchanges:
We do not accept returns or exchanges on handmade products, sale items, or international orders. 

6. Defective and Damaged Items
At Aavrati Enterprises, we carefully inspect and pack our products to ensure they arrive in perfect condition. However, if you receive a defective or damaged item, please contact us within 24 hours via email at info@aavrati.com or WhatsApp at +91-8130352206. We will promptly assist you by arranging a return and sending a replacement once the faulty item has been returned.

For any return-related concerns, email support@aavrati.com.